🚨 In an Emergency 

  • On-campus emergency: Call University Security at 0161 306 9966 or use the SafeZone app to alert security staff. 
  • Off-campus emergency: Call 999 for police, ambulance, or fire services. 
  • Nearest A&E: Manchester Royal Infirmary, Oxford Road, Manchester M13 9WL. 

🧠 Mental Health & Counselling Support 

  • University Counselling and Mental Health Service 
  • Offers 1-to-1 appointments, workshops, and self-help resources. 
  • 📞 Call 0161 275 2864 (Mon–Fri, 9:00am–4:30pm) 
  • 🌐 Visit the service website 

  • Spectrum.Life 24/7 Mental Health Helpline 
  • 📞 Freephone 0800 031 8227 
  • International: 00353 1 518 027 
  • WhatsApp: Text ‘Hi’ to 074 1836 0780 
  • 🌐 To sign up to the portal go to app.spectrum.life/login and enter your organisation code: UOMWELL 

  • Samaritans (24/7) 
  • 📞 Call 116 123 (free and confidential) 
  • Shout – 24/7 text support 
  • 📱 Text SHOUT to 85258 
  • Greater Manchester Mental Health Helpline (24/7) 
  • 📞 Call 0800 953 0285 
  • Papyrus HOPELINEUK (for young people with suicidal thoughts) 
  • 📞 Call 0800 068 4141 (9am–midnight) 
  • 🌐 www.papyrus-uk.org 

Disability Advisory and Support Service (DASS) 

DASS supports students with disabilities, long-term health conditions, and specific learning difficulties. 

📍 Location: 2nd Floor, University Place, Oxford Road, Manchester M13 9PL 

📞 0161 306 7976 | 📧 dso@manchester.ac.uk 

🌐 Visit DASS Website 

🕘 Open: Mon–Thu 9:30am–4:00pm, Fri 9:30am–12:30pm 

💬 Additional Wellbeing Support 

  • Visit your School’s Support Hub for academic support, and guidance including mitigating circumstances and extensions. 
  • Contact your ResLife team if you're in university accommodation. 

💬 Students’ Union Advice Centre 

Free, confidential advice on academic, housing, finance, and wellbeing issues. 

📍 1st Floor, Steve Biko Building, Oxford Road, M13 9PR 

📞 0161 275 2930 

🌐 Students’ Union Advice Service 

  

💸 Cost of Living Support Fund 

The University offers non-repayable financial support (up to £2,000) for students facing unexpected financial hardship. 

🌐 Apply or learn more 

🌐 SU Guidance on Applying 

Support Services: 

Sexual Violence: 

  • Manchester Rape Crisis – Confidential support for women and girls who have experienced rape or sexual abuse. 
  • 🌐 manchesterrapecrisis.co.uk | 📞 0161 273 4500 

Trafford Rape Crisis – Support for women and girls affected by sexual violence in Trafford and surrounding areas. 

St Mary’s Sexual Assault Referral Centre (SARC) – 24/7 crisis support, forensic medical services, and counselling for anyone affected by rape or sexual assault. 

  • 📍 St Mary’s Hospital, Manchester M13 0HY 
  • 🌐 stmaryscentre.org | 📞 0161 276 6515 

Survivors Manchester – Support for men who have experienced sexual violence. 

Forced Marriage / Honour-Based Abuse: 

  • Karma Nirvana – National helpline supporting victims of honour-based abuse and forced marriage. 
  • 🌐 karmanirvana.org.uk | 📞 0800 599 9247 

Domestic Abuse: 

  • National Domestic Abuse Helpline – Free, confidential 24/7 support for anyone experiencing domestic abuse. 
  • 🌐 nationaldahelpline.org.uk | 📞 0808 2000 247 
  • Refuge provides a wide range of support to women and children through a variety of different services. 
  • Pankhurst Trust (Manchester Women's Aid) provides support for women and children in Manchester. 
  • Man Kind Initiative provides support for male victims of domestic violence. 
  • Men’s Advice Line provides support for male victims of domestic violence.
  • LGBT Foundation. The domestic abuse service offers support to individuals who are currently at risk of or who have previously experienced domestic abuse whether this is from a partner(s), expartner(s), or family member(s). The service is available for people who are living within the Greater Manchester area. 
  • Women's Aid is a national charity aiming to end abuse against women and children. One important offer they have is to provide free onward travel to anyone fleeing a domestic abuse situation.

Bullying:

Discrimination:  

  • Citizens Advice provides some information on bullying and harassment
  • Family Lives provides some information and advice on bullying at University 
  • Young Minds has put together a blog on how to deal with bullying at University

Stalking: 

  • Suzy Lamplugh Trust – National Stalking Helpline – Practical advice and support for anyone experiencing stalking 🌐 suzylamplugh.org | 📞 0808 802 0300 
  • 🌐Paladin provides help and advice to victims of stalking
  • Alice Ruggles Trust - Putting an end to Stalking 🌐https://alicerugglestrust.org/

LGBT+ Support: 

  • Galop – National LGBT+ anti-abuse charity supporting those affected by hate crime, sexual violence, or domestic abuse. 
  • 🌐 galop.org.uk | 📞 0800 999 5428 
  • Manchester LGBT Foundation has a number of groups covering a wide section of the LGBT community which meet at the Community Resource Centre on Richmond Street in Manchester. 

Hate Crime Reporting: 

  • Manchester City Council & Greater Manchester Police – Report hate crimes based on race, religion, disability, sexual orientation, or gender identity. 
  • 🌐 Report Hate Crime | 📞 101 (non-emergency) | 📞 999 (emergency) 
  • Stop Hate UK provides independent, confidential and accessible reporting and support for victims, witnesses and third parties.
  • True Vision offers guidance on reporting hate crime and hate incidents. If you do not wish to talk to anyone in person about the incident or wish to remain anonymous, there is an online form for reporting hate crime; you can report non-crime hate incidents to the police to try and prevent any escalation in seriousness.
  • Greater Manchester Victims’ Services website provides useful information and practical advice for victims and survivors of crime, and their families. You can use it to find help, regardless of when the crime happened, or whether or not you reported it to the police.
  • Disability Equality NW runs the Developing from the Negatives Project (DFN) which aims to raise awareness of Disability Hate Crime and encourage reporting. 
  • Tell MAMA supports victims of anti-Muslim hate and is a public service which also measures and monitors anti-Muslim incidents.
  • Community Security Trust (CS) helps those who are victims of anti-Semitic hatred, harassment or bias.
  • On Your Side is the only UK-wide support and reporting system for ESEA communities who experience racism and/or other forms of hate. It is free to use and available in multiple languages including Fookien, Mandarin, Cantonese, Hakka, Japanese, and Vietnamese.
  • CST is a website where people can report and instances of antisemitism and access relevant support.

 

 

 

 

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