Report + Support now offers reporting students the option to opt into two-way messaging when reporting anonymously.
How to Use Anonymous Messaging for Anonymous Reporting
The anonymous messaging feature at The University of Manchester is designed to make reporting concerns safer, more accessible, and more supportive for students. If you’ve witnessed or experienced something worrying, this feature allows you to report it anonymously while still being able to communicate with the University for guidance. Here’s how it works and how to use it effectively.
What is Anonymous Messaging?
Anonymous two‑way messaging allows you to continue communicating with the University after submitting an anonymous report. This can be especially helpful if you want to:
- ask questions
- provide additional information later
- receive information about available support
All without revealing your identity.
During the reporting process, you can opt into this feature. When you do, the system generates a 16‑character code. This code is the only way to access your report and view replies from the University, so it’s important to store it securely. If it’s lost, it cannot be recovered.
Why Was This Feature Created?
The University of Manchester recognises that some individuals may feel hesitant or unsafe disclosing their identity. Anonymous messaging helps by addressing common concerns such as:
Fear of repercussions – worries about how reporting might affect studies, work, or relationships.
Safety concerns – particularly in cases involving coercion, harassment, or other sensitive issues.
Trust-building – allowing you to see how your report is handled before choosing whether to disclose further details.
How to Use Anonymous Messaging at The University of Manchester
1. Submit a Report
Visit The University of Manchester’s Report + Support platform. You can submit a report with or without your contact details.
2. Opt In
During the process, select “Yes” when asked if you would like to use two-way anonymous messaging.
3. Save Your Code
The system will generate a 16‑character access code. You’ll need this to return to the report and read or send messages.
Keep it in a secure place, such as a locked notes app or personal document.
4. Log Back In
Use your 16‑character code to check for responses from an adviser and to continue the conversation.
Will I Have to Share Personal Information?
No. If you choose to remain anonymous, you will not have to share any identifying information unless you choose to.
What Happens If I Lose My Code?
Unfortunately, you will no longer be able to access your report or the messaging system if the code is lost. There is no recovery option.
If you still wish to communicate with the University, you will need to submit a new report.
Why Use Anonymous Messaging?
Anonymous messaging allows you to:
- ask for additional guidance without revealing your identity
- continue the conversation at your own pace
- provide more detail later if you feel ready
- discuss support options with an adviser in a safe and anonymous space
This can make reporting feel less intimidating and more manageable.
What Can I Expect After Submitting a Report?
Response time
An adviser will respond to your message within 5 working days.
Action without direct involvement
Even if you remain anonymous, the University may still act on information you provide. For example, if you report a safety concern in a particular area, the University may increase monitoring or investigate further.
Support and guidance
Advisers can offer tailored support and information to help you understand your options and feel more empowered.
Building Trust Through Anonymity
The University of Manchester understands that trust can take time to build - especially if you’ve had difficult experiences in the past. Anonymous messaging enables ongoing communication without the pressure of identifying yourself, helping you feel safer in raising concerns.
What Happens if the University Doesn’t Know Who You Are?
Remaining anonymous can limit the University’s ability to fully investigate some incidents. There may be times when advisers need more information and cannot progress without a reply. If no response is received:
- the anonymous messaging feature will be discontinued 4 weeks after you opt in, and
- the report will be closed due to no further communication.
However, even with limited information, the University can still take broader action, such as:
- monitoring patterns of behaviour
- addressing concerns linked to specific locations
- providing additional training or awareness within departments
This ensures that even anonymous reports help improve safety and wellbeing across the University community.
Practical Considerations
Before using the anonymous messaging option, keep in mind:
- Save your code — it’s essential for accessing your report.
- Response time is 5 working days.
- Be mindful of personal details you may accidentally share.
- Messaging will be disabled if no reply is received within 4 weeks.
Final Thoughts
The anonymous messaging feature is designed to empower students at The University of Manchester to raise concerns safely and anonymously. Whether you’ve witnessed inappropriate behaviour or feel unsafe, this tool allows you to stay connected with support services without revealing your identity.
Your voice matters, and the University is here to listen.
Summary:
How It Works
1. Submit a Report
Visit The University of Manchester’s Report + Support platform and choose to report anonymously or with your details.
2. Opt In to Anonymous Messaging
Select “Yes” when asked if you want two‑way anonymous communication.
3. Save Your Access Code
You will receive a 16‑character code. This is the only way to view replies and continue the conversation.
The code cannot be recovered if lost.
4. Log Back In Anytime
Use your code to check messages from advisers and reply.
Response Times & Inactive Messaging
- Advisers respond within 5 working days.
- If you do not reply, the anonymous messaging feature will be discontinued after 4 weeks from when you opted in.
What the University Can Do
Even if you stay anonymous, the University can:
- Offer tailored advice and information
- Take action on safety concerns or patterns of behaviour
- Increase monitoring or highlight areas of concern
However, anonymity may limit how fully some reports can be investigated.
Before You Start
- Save your code securely
- Check back periodically for responses
- Avoid sharing personal details if you wish to remain anonymous