If you think you or someone you know has experienced a hate crime, there is a variety of support options available to both students and staff.  

For students and staff 

  • Harassment Support Advisors. An advisor can talk through the University's procedures, how to make a complaint and what support is available, in confidence.
  • Counselling Service. The University’s team of professional counsellors, psychotherapists and mental health workers offers confidential support.
  • Equality, Diversity and Inclusion Team. The team provides advice, support and guidance on equality, diversity and inclusion related issues to students, academic advisors and other staff in student-supporting roles.
  • The Mediation Service. The University's Mediation Service offers an alternative dispute resolution approach; it is confidential and can help resolve a disagreement or conflict with a colleague in the work place or a fellow student.
  • The Disability Advisory Support Service.  The University’s dedicated disability advisors can provide advice, guidance, and support to staff and students about a range of practical adjustments to your work or studies.

For students

  • Your School. If you are a student you can talk to your academic adviser, or a support adviser in your school.
  • Student Support and Advice. This University service offers support and advice on issues affecting your student life, with signposting and referral to more specialist services. If you're not sure where to go, this is a good place to start. Find them in the Atrium on the first floor of University Place.
  • UoM Student Advice Team. If you are a student you can talk to your academic advisor, an advisor in your school or an advisor in the support centre in the Atrium on the first floor of University Place. 
  • UMSU Advice Service. This is a free, confidential, impartial service where students can get advice and information on academic and personal issues, including advice on procedures and representation at hearings.  The Advice Service is also a hate crime reporting centre
  • Residential Life Advisors.  If you are a student in Halls, all of the residences have a team of ResLife Advisors (RLA’s) living in-house, which is made up of either postgraduate students or members of staff at the University. The team can be an important source of guidance and support for students.

  • Mitigating Circumstances. If you feel your studies have been affected by what has happened you can consider applying for mitigating circumstances.  An advisor in your school will be able to provide more information. 

For staff

  • Local Human Resource Contacts. If you are a member of staff or manager your HR partner will be able to identify the support that’s available for you.
  • Trade Unions. There are three trade unions that represent staff at the University: Unison, Unite and UCU.
  • Staff Network Groups. The University has a number of staff network groups. They are a fantastic way to network with people from all over the University, build contacts, share experiences, arrange events and socialise.  Many of the groups also offer confidential support and advisory services from their members to any member of staff.

Other sources of support

  • Citizens Advice provides some useful information on the different types of harassment and hate crime people may experience including disability hate crimeracist and religious hate crimesexual harassment, and sexual orientation and transgender identity hate crime.
  • True Vision offers guidance on reporting hate crime and hate incidents. If you do not wish to talk to anyone in person about the incident or wish to remain anonymous, there is an online form for reporting hate crime; you can report non-crime hate incidents to the police to try and prevent any escalation in seriousness.
  • Greater Manchester Victims’ Services website provides useful information and practical advice for victims and survivors of crime, and their families. You can use it to find help, regardless of when the crime happened, or whether or not you reported it to the police.
  • Manchester LGBT Foundation has a number of groups covering a wide section of the LGBT community which meet at the Community Resource Centre on Richmond Street in Manchester. They provide a safe and comfortable environment for people who may feel isolated, are coming out, or are new to the area.
  • Disability Equality NW runs the Developing from the Negatives Project (DFN) which aims to raise awareness of Disability Hate Crime and encourage reporting. 
  • Tell MAMA supports victims of anti-Muslim hate and is a public service which also measures and monitors anti-Muslim incidents.
  • Community Security Trust (CS) helps those who are victims of anti-Semitic hatred, harassment or bias.
  • Neighbourhood Policing TeamsThe GMP website provides a list of Neighbourhood Policing Teams by each area of Manchester, who you can contact to gather details of your Neighbourhood Policing Team; how to arrange a visit from your Neighbourhood Policing Team and local support agencies. 
  • Victim Support. When you report a crime to the police, they should automatically ask you if you would like help from an organisation like Victim Support. But anyone affected by crime can contact them directly  – you don’t need to talk to the police to get Victim Support help.
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